Privacy Policy

1. Who we are

This website is operated jointly by:

• Interstellar I.S., LLC, a Colorado limited liability company providing communications, connectivity, voice, cloud, security, mobility, and AI/CX advisory services across 503+ supplier relationships.
• Nexus Pay, LLC, a Colorado limited liability company providing merchant services, payment intelligence, statement audits, and related commerce infrastructure.

Both entities maintain separate contracts, tax records, compliance obligations, and operating systems. Services described on this website are provided by the applicable contracting entity. Calcerta Group™ is used as a customer-facing brand family unless and until formed as a separate legal entity.

Business address:
11150 E Mississippi Ave, STE 300
Aurora, CO 80012

Privacy contact: admin@isinterstellar.com

2. Information we collect

2.1 Information you provide directly

When you submit our contact form, request a free assessment, interact with our chatbot, or correspond with us by email or phone, we collect:

• Name
• Email address
• Phone number (optional)
• Company name (optional)
• Message or inquiry content, including chatbot conversation history
• Inquiry type (telecom, payments, technical briefing, general)

2.2 Information collected automatically

When you visit this website, we automatically collect:

• Page URL and referrer
• UTM campaign parameters (utm_source, utm_medium, utm_campaign, utm_term, utm_content)
• Approximate request metadata necessary to deliver the page (e.g., IP address, browser type, device class)

2.3 Information we do not collect

This website is not directed at children under 13 and we do not knowingly collect personal data from children under 13. We do not collect biometric data, precise geolocation data, or sensitive categories of personal data through this website. We do not use cross-site tracking cookies or third-party advertising trackers on this website.

3. How we use your information

• Responding to your inquiry and routing it to the correct operating company
• Providing requested services, quotes, briefings, or follow-up communications
• Operating the chatbot, including passing conversation context to our AI processing service
• Maintaining records of business communications and transactions
• Improving our website, services, and customer experience
• Complying with applicable legal, regulatory, and contractual obligations
• Detecting, preventing, and responding to security incidents, fraud, or unlawful activity
• Conducting attribution analysis on marketing campaigns (via UTM parameters)

4. Legal basis for processing

• Performance of a contract or pre-contractual measures — to respond to your inquiry and provide requested services.
• Legitimate interests — to operate, secure, and improve our website and services, where those interests are not overridden by your rights.
• Legal obligations — to comply with applicable laws, including tax, financial, and telecommunications regulations applicable to the underlying operating entities.
• Consent — where required, including for any future use of marketing communications channels that require opt-in.

5. Third-party service providers

We share personal data with the following service providers, all contractually obligated to process personal data only on our instructions and for the purposes we specify:

• Render — application hosting and API infrastructure for our backend services and chatbot proxy.
• Anthropic — AI processing services (Claude API) used to power the chatbot. Conversation content is transmitted to Anthropic's API for the sole purpose of generating a reply. Anthropic processes this data under its own privacy commitments and does not use API inputs to train its models.
• Supabase — managed database and authentication infrastructure used for storing leads, contacts, activity logs, and service-interest records.
• Salesforce — customer relationship management platform used to manage prospect and customer records, sales activity, and follow-up workflows.
• Apollo.io — sales intelligence and outreach platform used for lead enrichment.
• Google Fonts — third-party font delivery (font files served from Google's CDN). When you load this website, your browser makes a request to Google's font servers, which may receive your IP address as part of standard HTTP request metadata.
• 3CX — live-chat and telephony platform used to handle real-time human handoffs from the chatbot during business hours.
• Netlify — static-site hosting and content delivery network for this website.

We may also disclose personal data to our professional advisors, in response to valid legal process, to protect rights or safety, or in connection with a corporate transaction subject to appropriate confidentiality obligations.

6. We do not sell or share for cross-context behavioral advertising

We do not sell personal data to third parties, and we do not share personal data with third parties for cross-context behavioral advertising as those terms are defined under the Colorado Privacy Act (C.R.S. § 6-1-1303(20), (23)) or similar state laws. Because we do not engage in these activities, we do not maintain a "Do Not Sell or Share" mechanism.

7. Data retention

We retain personal data submitted through this website for twenty-four (24) months from the date of last contact, after which it will be deleted or anonymized, except where:

• A longer retention period is required by law (e.g., tax, accounting, anti-money-laundering, or telecommunications recordkeeping obligations);
• The data is part of an active customer relationship under a contract with Nexus Pay, LLC or Interstellar I.S., LLC;
• The data is necessary to establish, exercise, or defend legal claims.

Chatbot conversation logs are retained for 90 days for service-quality and abuse-prevention purposes, then deleted.

8. Your rights under the Colorado Privacy Act

If you are a Colorado resident, the Colorado Privacy Act (C.R.S. § 6-1-1301 et seq.) provides you with the following rights:

• Right of access — to confirm whether we are processing your personal data and to access that data.
• Right of correction — to correct inaccuracies in your personal data.
• Right of deletion — to request deletion of your personal data, subject to legal exceptions.
• Right of data portability — to obtain a portable copy of personal data you provided to us.
• Right to opt out — of (i) targeted advertising, (ii) the sale of personal data, and (iii) profiling in furtherance of decisions that produce legal or similarly significant effects. We do not engage in (i) or (ii). We do not currently engage in profiling that produces legal or similarly significant effects.
• Right to appeal — to appeal a refusal to take action on a rights request.

To exercise these rights, contact us at admin@isinterstellar.com. We will respond within 45 days, with the possibility of a 45-day extension where reasonably necessary, as permitted under C.R.S. § 6-1-1306(2). We may need to verify your identity before fulfilling the request. If we deny your request, you may appeal that denial. If your appeal is denied, you may contact the Colorado Attorney General to submit a complaint.

9. Rights under other state privacy laws

Residents of other U.S. states with comprehensive privacy laws (including but not limited to California, Virginia, Connecticut, Utah, Texas, Oregon, Montana, and others) may have similar rights under their state's law. We will honor verifiable rights requests from residents of those states to the extent required by applicable law.

10. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. These include:

• HTTPS encryption in transit for all browser-to-server communication
• Strict Content Security Policy and other security headers on every page
• Server-side handling of all API keys (no API keys exposed in client-side code)
• Rate-limited chatbot endpoint to prevent abuse
• Access controls on backend systems and vetting of third-party processors

No method of transmission over the internet or electronic storage is one hundred percent secure. In the event of a data breach involving your personal data, we will notify you in accordance with applicable law, including Colorado's data-breach notification statute (C.R.S. § 6-1-716).

11. International users

This website is operated from the United States. If you access this website from outside the United States, your information will be transferred to, stored in, and processed in the United States, which may have different data-protection laws than your jurisdiction.

12. Provider-specific privacy notices

If you become a customer of Nexus Pay, LLC or Interstellar I.S., LLC, additional privacy practices will apply under the privacy notices and contracts specific to those entities. Merchant services and payment-processing relationships with Nexus Pay, LLC are subject to Gramm-Leach-Bliley Act requirements where applicable, plus the privacy and data-handling requirements of the applicable card networks and sponsor banks. Communications and connectivity services from Interstellar I.S., LLC are subject to applicable telecommunications privacy laws, including 47 U.S.C. § 222 (Customer Proprietary Network Information) where applicable.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where required, provide additional notice. Continued use of this website after the effective date of an updated Privacy Policy constitutes acceptance of the updated terms.

14. Contact

For questions about this Privacy Policy or our data practices:

Calcerta Group
c/o Interstellar I.S., LLC
11150 E Mississippi Ave, STE 300
Aurora, CO 80012
Email: admin@isinterstellar.com